Your Secretlab chair is designed to deliver years of superior performance, especially when cared for properly.
Table of Contents
1. General Care
Cleaning and maintaining your Secretlab chair is quick and easy. If you take good care of it, your chair will continue to look great while keeping you comfortable for many years to come
Follow the usage instructions
Improper use can damage your chair, or worse, cause injuries. Always use your chair safely.
Don't sweat on it
Constant exposure to perspiration is harmful to the leatherette’s top coating, so do remove perspiration and dirt by regularly wiping down your chair with a slightly-damp cloth.
Avoid sitting bare-skinned
The buildup of body oil and friction from direct contact with your skin affects the pH values and degrades leatherette's protective coating over time, so avoid sitting bare-skinned on your chair.
Keep away from liquids
Any form of moisture is detrimental to the leatherette. Immediately clean up any spills and only sit on your Secretlab chair after you have complelely dried off from your shower.
Don't abuse it
Even the toughest of chairs won't be able to stand up to rough usage, so keep your chair away from impacts, drops, and sharp objects.
Avoid using a hairdryer near it
Exposure to high heat (such as from hairdryers will compromise the leatherette's top coating, affecting its durability and shine or colour.
Keep pets away
Claws and teeth can damage leatherette and other soft parts of your chair, so do take extra care around your pets.
1a. Usage & Safety Instructions
Sit in the center of the chair, with your back to the backrest.
Do not sit at the front edge of the chair.
Do not stand on the chair.
Do not use the chair with more than one person.
Do not push the chair around when a person is sitting in it.
Do not push down on the backrest when a person is reclined.
Do not place all your weight on the backrest only.
Do not place your hand or fingers near the recline mechanics.
2. Upholstery Care
For the best results, we recommend using our specially formulated upholstery cleaners on our Accessories Store.
Secretlab NEO™ Hybrid Leatherette and PRIME™ 2.0 PU leather are naturally resistant to stains and easy to clean. Dirt and light stains are easily removed by wiping down with a slightly damp microfiber cloth. Leave to air dry before using again.
Like other fabrics, Secretlab SoftWeave™ Plus and SoftWeave™ fabric may become dirty over time. Simply vacuum up loose particles or dirt. Blot up any spills immediately with a dry cloth or paper towel. Do not rub the fabric, as this may cause the stain to set.
For the most effective stain removal, use our Secretlab Premium Fabric Cleaner.
Certain Secretlab chair variants feature suede accents. Unlike Secretlab NEO™ Hybrid Leatherette or PRIME™ 2.0 PU leather, suede is not water-resistant. Avoid contact with water.
To get rid of loose particles and dirt, use a dry microfiber cloth to wipe against the grain of the suede. Spills should be immediately blotted up with a dry cloth or paper towel.
3. Functional Parts
The moving and functional parts of the chair — such as the armrests, tilt mechanism, and hydraulics — should not need much maintenance, as long as they are used in a non-abusive manner. If you encounter any issues with these parts, please feel free to contact us. If your chair is still covered by warranty, we will provide you with replacement parts if needed.
4. Warranty Claim & Support
In the event that something goes wrong with your chair, please take photos or a short video of the issue, and contact us via our Support Form.
To find out what our warranty covers, check out our Warranty page.
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