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Frequently Asked QuestionsView FAQ page
Shipping costs generally hover around $19.90 - $69.90 via GDEX / POSLAJU / Ninja Van for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.
We do ship to both East and West Malaysia. We are only able to ship to residential or commercial addresses in Malaysia and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with GDEX / Poslaju after placing the order.
We usually ship orders out within 2 to 3 working days upon receiving payment. Thereafter, it depends on your location, but we strive to ensure orders reach you soonest possible. So do keep an eye on the tracking details for your purchase’s delivery status.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
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* Subject to availability, and orders need to be placed before cut off timing.
Secretlab is not liable for unforeseen delays in the delivery.
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