We're here to assist you.
Try out our chairs
LEVEL 51 by AFTERSHOCK PC
Our chairs are available for viewing and testing at Level 51 at Subang Jaya, Malaysia.
Please note that Level 51 by AFTERSHOCK PC is solely a viewing location and they are not affiliated nor represent Secretlab.
B-03-01, Sunway Geo Avenue
Jalan Lagoon Selatan
+60 19-396 5051
(Viewing & Testing Enquiries Only - for support, use our contact form below)
LEVEL 51 showroom is open on an appointment-only basis. WhatsApp +60 19-396 5051 to book your time slot.
What is your question about?
The Secretlab TITAN Evo 2022 is available in three sizes — Small, Regular and XL. We don’t believe in a one-size-fits-all approach to our chairs, so we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.
That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.
Secretlab TITAN Evo 2022 (Size Small)
Recommended height: 4ft11”-5ft6” / 150-169cm
Recommended weight: <200lbs / 90kg
Max. weight: 130kg
Secretlab TITAN Evo 2022 (Size Regular)
Recommended height: 5ft7”-6ft2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 130kg
Secretlab TITAN Evo 2022 (Size XL)
Recommended height: 5ft11”-6ft9” / 181-205cm
Recommended weight: 175lbs-395lbs / 80kg-180kg
Max. weight: 180kg
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. Our handy sizing calculator can help you decide which size (Small, Regular or XL) suits you best, based on your height and weight.
We recommend checking our Resources page for the full measurements of each size. It can be helpful to use your current chair as a reference by comparing its measurements against those on our Resources page.
Our new-generation upholsteries have been engineered for different properties. You might find one more suitable than the other, depending on your needs.
Here’s a look at how they differ:
Secretlab NEO™ Hybrid Leatherette is water-resistant — it won’t soak up liquid, so common spills are easily cleaned up. We recommend this over SoftWeave™ Plus fabric if you eat frequently at your desk and are prone to accidents.
If you perspire frequently at your desk, Secretlab SoftWeave™ Plus is a good pick. High-strength yarn fibers are looped tightly for durability, but they still allow air to flow through for unmatched breathability. We’ve improved on the breathability of SoftWeave™ Plus as well, so you stay cool during the long summer days.
Secretlab NEO™ Hybrid Leatherette requires only the occasional wipe-down to keep it in tip-top condition, and a slightly damp microfiber cloth should make quick work of dirt and light stains. SoftWeave™ Plus fabric requires less cleaning, and loose particles are easily vacuumed up. However, any stains will be tougher to remove.
For more maintenance tips, check out our helpful Aftercare Guide.
We only accept PayPal at the moment. If you need help completing your order, please reach out to our support team via our Contact Form.
We ship to both East and West Malaysia. However, we only ship to residential or commercial addresses and are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to CJ Century / Pos Laju / Ninja Van directly after placing your order.
Our warehouse is based in Puchong, Selangor and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
In light of the recent implementation of the Conditional Movement Control Order (CMCO), our couriers require more time to deliver your order because domestic flights have been reduced as a result of interstate traveling restrictions. Please expect shipping delays of up to 10 days to West Malaysia and 2 - 4 weeks to East Malaysia.*
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Shipping generally costs between $19.00 - $99.00 via CJ Century / Pos Laju / Ninja Van for one chair, depending on your location. The final shipping cost will be calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!
Our warranty policy can be summarized as follows:
- Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
We do not offer exchanges for our products at the moment. However, we do have a Return & Refund policy in place which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.
We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our chairs are covered by our two-year warranty, which you can read up more on our Warranty Page.
To help you understand our refund/return policy better, refer here
Go To FAQ page