Contact

Try out our chairs
LEVEL 51 by AFTERSHOCK PC

Our chairs are available for viewing and testing at Level 51 at Subang Jaya, Malaysia.

Address:
B-03-01, Sunway Geo Avenue
Jalan Lagoon Selatan
Bandar Sunway

Telephone:
+60 3 5612 8584
(Viewing & Testing Enquiries Only - for support, use our contact form below)

Opening Hours:
Monday to Friday: 11:00am - 08:00pm
Saturday: 12:00pm - 06:00pm

Socials:
Facebook

Contact Form

What is your question about?
Product Enquiry
Business / Press
Payment Enquiry
Delivery / Shipping
Warranty Claim
Refunds / Returns
SELECTED CHOICEChange
More specifically...
Related Articles
What are the differences between the THRONE, OMEGA, TITAN and TITAN XL?
translation missing: faq.faq_main.question_2.answer_html

The Secretlab OMEGA features a greater volume of the Secretlab patent-pending cold-cure foam to provide even more cushioning and support. Due to its compact design, the overall shape of the chair fits more snugly for most people when seated to provide better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preference, giving you more flexibility as well as allowing you to lock the chair at any angle you desire.

The Secretlab TITAN comes complete with an even taller backrest and a wider as well as deeper seat base. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also the only model to feature an integrated adjustable lumbar support system, which allows you to adjust the lumbar support by simply turning the knob on the right of the backrest. In addition, the Secretlab TITAN also comes with XL PU caster wheels which enable smoother gliding, increased sturdiness and enhanced durability.

The Secretlab TITAN XL is an identical mirror to its smaller counterpart, the TITAN, aesthetically wise. In terms of dimension, the XL is adjusted to create a more voluminous seating experience with the increased backrest height and width of the whole chair. In addition, the size of its wings are smaller but wider, creating a more spacious environment for the user.

The XL’s key structural components such as the multi-tilt and hydraulics have been upgraded with heavy duty materials and re-designed to withstand increased pressure. The multi-tilt will boast a stronger grade of structural steel, and the hydraulic piston has been strenuously tested to repeatedly withstand up to 200 kg of force. For added stability, the XL will come with a larger wheelbase.

Which should I choose: Secretlab PRIME™ 2.0 PU Leather or Secretlab SoftWeave™ Fabric?

Secretlab chairs come in leather and fabric options and both will offer you the same great seating experience.

Ultimately it boils down to personal preference, but here are some differences between leather and fabric that may help you decide.

  • Durability
    The Secretlab PRIME 2.0 PU Leather is water-resistant, making it the better choice if you’re prone to accidental spills. If you’re confident about keeping food or liquids away from your chair, then feel free to choose between either of our top-quality upholsteries.
  • Breathability
    The Secretlab SoftWeave™ Fabric was designed with breathability in mind—while the threads are tightly woven for durability, they still allow for air to flow through, helping to dissipate heat more easily.
  • Ease of maintenance
    PU leather is easy to take care of with some quick maintenance every now and then. While our SoftWeave™ fabric does not require maintenance as often, it will take some effort to clean if it gets dirty. To learn more, check out our Aftercare Guide.
How do I know if a Secretlab chair will be a good fit for me?

We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height.

To find a Secretlab chair that may be your best fit, check out our Sizing Guide.

However, we understand that people come in different shapes and sizes hence our Sizing Guide is a general guideline, and to find out which Secretlab chair suits your physical structure and sitting preference best, check out the full specifications

How can I pay for my chair?

We only have Paypal option available currently. Please reach out to our support team via the Contact Form should you require any assistance with completing your order.

Where do you ship to?

We do ship to both East and West Malaysia. We are only able to ship to residential or commercial addresses in Malaysia and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with GDEX / Poslaju after placing the order.

How long does delivery take?

Our warehouse is based in Puchong, Selangor and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Can I track my order?

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

How much will shipping cost?

Shipping costs generally hover around $19.90 - $69.90 via GDEX / POSLAJU/ Ninja Van for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.

What does your warranty cover?

To summarize on our warranty policy:

  • Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
  • Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
  • Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

I have received my chair and would like to exchange it for a different chair model/color.

Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.

What do I do if I face an issue with my purchase?
translation missing: faq.faq_warranty.question_4.answer_html
What is your refund/return policy?

We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our chairs are covered by our two-year warranty, which you can read up more on our Warranty Page.

To help you understand our refund/return policy better, refer here

Should you require help with your order or product, please refer to our Frequently Asked Questions page for immediate answers to most common issues.
Go To FAQ page

Attach photos and/or video of the issue you are facing
Too large? Upload to Dropbox or Google Drive and paste the download link in your message.

XXX

XXX

XXX

XXX

XXX