Secretlab Warranty
Secretlab chairs are designed and certified for safety and durability. They have undergone tests according to established industry standards as well as customized tests so you can sit with absolute peace of mind.
Secretlab Warranty Statement
The legal document applicable for your order is determined at the time of your purchase.
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Return Policy
The legal document applicable for your order is determined at the time of your purchase.
Please insert your purchase date to view the document applicable to you.
Haven’t made your purchase yet?
View latest document
Frequently Asked Questions
View all faqsOur warranty policy can be summarized as follows:
- Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
We do not offer exchanges for our products at the moment. However, we do have a Return policy in place which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.
The Secretlab 5-Year Extended Warranty Program is only available to Secretlab TITAN Evo / Secretlab Classics* chairs.
If you have purchased a Secretlab TITAN Evo or Secretlab Classics model, simply post a photo of your new chair on social media — including Facebook, Instagram, Twitter, Reddit, YouTube or Twitch — with the hashtag #secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.
You should receive an email update within 5 working days.
* Secretlab Classics is the official collection of our 2020 award-winning gaming chairs, which includes the Secretlab OMEGA 2020, the Secretlab TITAN 2020 and TITAN XL 2020, and all their Special Edition (SE) variants.
Our warranty policy can be summarized as follows:
- 5-year warranty on use as a desk. Aesthetics, misuse and normal wear and tear are excluded.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area(s).
- Secretlab has the final right to decide if a claim under the warranty is valid.
