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What are the differences between the THRONE, OMEGA and TITAN?

The THRONE is suitable for the more petite user, with thick layers of cold-cure foam cushioning, 4D armrests, an aluminum base, velour pillows, and PU casters.

The OMEGA contains an even thicker layer of cold-cure foam to provide extreme cushioning & support. Due to its compact design, the overall shape of the chair wraps more fittingly for most people and offer a snug feeling when seated in it to provide better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which provides more flexibility and allows you to lock the chair at desired angles.

The TITAN features an even taller backrest and a wider and deeper seat base. This chair is ideal for the bigger-than-average user, up to 200cm in height and 130kg in weight. It is also the only model in our lineup that has our integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning the knob on the right side of the backrest. In addition, the TITAN also uses our XL PU casters which enables smoother gliding, increased sturdiness and enhanced durability.

Which should I choose: PRIME™ PU Leather or SoftWeave™ Fabric?

Secretlab chairs come in both leather and fabric options—both will offer you same great seating experience, so which one should you choose?

Ultimately it boils down to personal preference, but here are some differences between leather and fabric that may help you decide.

  • Durability
    Our Secretlab PRIME PU Leather is water resistant, making it the better choice if you’re prone to accidental spills. If you’re confident about keeping food or liquids away from your chair, then feel free to choose between either of our top-quality upholsteries.
  • Breathability
    Our Secretlab SoftWeave™ Fabric was designed with breathability in mind—while the threads are tightly woven for durability, they still allow for air to flow through, helping to dissipate heat more easily.
  • Ease of maintenance
    PU leather is easy to take care of with some quick maintenance every now and then. While our SoftWeave™ fabric also does not require maintenance as often, it will take some effort to clean if it gets dirty. To learn more, check out our Aftercare Guide here.
How do I know if a Secretlab chair will be a good fit for me?

We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.

However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.

We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.

How can I pay for my chair?

We only have Paypal option available at the moment. Please do drop our support team an email at info.asia@secretlab.sg should you require any assistance with completing your order.

Where do you ship to?

We do ship to both East and West Malaysia. We are only able to ship to residential or commercial addresses in the Malaysia. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with GDEX / Poslaju after placing the order.

How long does delivery take?

We usually ship orders out within 2-3 working days upon receiving payment. Thereafter, it depends on your location, but we have local warehouses in each country so it shouldn’t take more than a week* for you to receive your package.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Can I track my order?

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!

How much will shipping cost?

Shipping costs generally hover around $19.90 - $69.90 via GDEX / POSLAJU for one chair (our chairs are very heavy — a testament to their durability!). Final shipping cost will be calculated on checkout at our shopping cart page, depending on your location. Also, be on a lookout for our free shipping promos!

What does your warranty cover?

To summarize on our warranty policy:

  • 2-years warranty on all functionality portions of the chair. Aesthetics defects & misuse of the chair are not covered.
  • Email an image or video of relevant affected area to support@secretlab.co within 14 days of delivery date.
  • Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

I have received my chair and would like to exchange it for a different chair model/colour.

Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.

Facing an issue with your order?

In an event when you encounter any damaged, defective or missing parts, please do not hesitate to drop us an email at support@secretlab.co with photos of the affected area and your order number so our Support team can do their best to assist you.

What is your refund/return policy?

We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our chairs are covered by our two-year warranty, which you can read up more here.

To help you understand our refund/return policy better, refer here

Should you require help with your order or product, please refer to our Frequently Asked Questions page for immediate answers to most common issues.
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