Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Puchong, Selangor and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
In light of the recent implementation of the Conditional Movement Control Order (CMCO), our couriers will require more time to deliver your order because domestic flights have been reduced as a result of interstate traveling restrictions. Please expect shipping delays of up to 10 days to West Malaysia and 2 - 4 weeks to East Malaysia. Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab TITAN 2020
제가 체중도 제법 나가고 앉아있을 떄 다른 사람보다 상대적으로 굉장히 잔 움직임이 많아서 나름 의자가 내구성 있다고 해도 몇 주만에 금방 상하는데 확실히 시크릿 랩 의자는 내구성이 보장되는게 느껴집니다.
The chair is amazing! Softweave is so comfortable and it doesn’t get hot even after sitting for hours! Thank you Secretlab for this amazing chair! Worth the price!
A picture paints a thousand words.... When I saw that the Titan Mortal Kombat was available - I grabbed it immediately. No regrets. It looks and feels awesome. But, don't take my word for it. Go check it out yourself. You won't regret it. Immensely satisfied...
I got my Secretlab chair, the Titan XL Fabricweave chair, a couple weeks ago and it is the best chair I have ever had!! I also resched out to Secretlab and they were such q great help with my enqueries. Amazing product and Team! Well done Secretlab!
This is the best chair I have ever sat on. I wish I could work from home so I could use it more.