Secretlab Chairs Features
Secretlab Chairs Materials
Frequently Asked QuestionsView FAQ page
We usually ship orders out within 2-3 working days upon receiving payment. Thereafter, it depends on your location, but we have local warehouses in each country so it shouldn’t take more than a week* for you to receive your package.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
2-year warranty with top class support.
Secretlab 2-Year Warranty
Return / Refund Policy
Up to 14 days from the date of delivery, subject to return fees.
Frequently Asked QuestionsView FAQ page
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.
However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.
We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please do not hesitate to drop us an email at firstname.lastname@example.org and our support team will do their best to help you.
We have prepared an aftercare guide for our customers.
CertificationsView all certifications
had a pretty bad experience with the timing of my purchase as it was just before the it show but overall good quality
Finally an Office Chair with Quality!
After owning many different office chairs at home and at my work; some cheap and some ridiculously expensive, I finally came upon a top quality chair on the internet. The various independent reviews on office chairs consistently showed Secretlab TITAN as the top in both performance, features and quality. The reviews also included chairs much more expensive than the TITAN but many of them did not stack up. I needed a good sturdy chair with back support and the ability to adjust it to fit the user. I decided to order the Titan online and delivery was very quick. The box was sturdy and easily moved by one person. The chair contents were all packed well...0 damage. Assembly was a breeze as the number of parts is minimal. Within 20 minutes after I unpacked the chair it was in my office. The difference from my previous chair was immediately noticeable both in the firmness of the seat and the lumbar support. From the stitching to the various materials used to make the chair it was evident that quality was the number one factor for Secretlab's manufacturing process. I have now owned the seat for a month using it daily and it remains as it was when first unpacked. I am so thoroughly impressed with the seat that I have highly recommended it to many co-workers and friends. Thank you Secretlab for thinking quality first!
Thanks for taking the time to leave this amazing review, Douglas! We appreciate your kind words and wish you many more comfortable hours ahead!
Extremely well made and comfortable.
You never know how much you need a good quality chair until you have used one for a week, back feels so much better. Easy and clear instructions to setting it up!