Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Our warehouse is based in Puchong, Selangor and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
In light of the recent implementation of the Conditional Movement Control Order (CMCO), our couriers require more time to deliver your order because domestic flights have been reduced as a result of interstate traveling restrictions. Please expect shipping delays of up to 10 days to West Malaysia and 2 - 4 weeks to East Malaysia.*
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020 Gaming Chair
Best purchase ever.
I have consider many cheap ergo and gaming chair on my previos purchase. Most of the chair cant even last 2 years and got damage. Most of my previos chair build quality is very bad and easy to break. Now i jump off and purchase SL Titan Evo which provide those ergo feature and gaming style chair. The softweave material is very good for malaysia user. Very recommended. I would suggest friend to buy this chair.
Excellent quality chair - For professional and personal use
I work from home almost 90% of the time, and I've got to say this has to be the best chair I've had to date. Extremely comfortable, no back pain whatsoever after hours of sitting down. Definitely recommended for anyone looking for a top quality seat, for your home or even at the office.
Secret Lab soft weave chair
I bought this chair on recommendation from colleagues. First I thought it’s little costly, however after using this I can say it’s indeed worth it. It gives a great comfort and you can sit for longer hours without any issues ! My partner also loved this chair and planning to buy for himself….
The chair is really nice. Lots of settings and the adjustable lumbar support is great, it's really helping me with my back problems. I think the chair is comfortable, the build quality is great, the fabric feels nice. It is the best chair I've had! I would recommend this chair to anyone :)
All the Secretlab items I have ordered so far are of top-notch quality. Everything seems solid, feels and looks awesome and I haven't had any issues up to date. Definitely, looking forward to buying another Secretlab Cable Management Bundle.