Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Our warehouse is based in Puchong, Selangor and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
In light of the recent implementation of the Conditional Movement Control Order (CMCO), our couriers require more time to deliver your order because domestic flights have been reduced as a result of interstate traveling restrictions. Please expect shipping delays of up to 10 days to West Malaysia and 2 - 4 weeks to East Malaysia.*
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
I really love this chair, after long time thinking of buying it due to to its price. At last it is worth buying. The fabric suits me well and really love it. No more backpain and slouch. Thank you!
I'm not a gamer. I'm a writer. That means I, too, sit for hours at a time—probably having less fun than gamers. E.v.e.r.y. D.a.y. I've dealt with lower back issues for years, for different reasons. Sitting in the wrong chair high on the list. Since I've gotten my Secret Lab Titan, I can't believe how much more resilient my back is. Sitting for hours straight used to make my back worse. This chair makes it better. Seriously. This chair was worth every dollar. I can't recommend it enough.
Super clear assembly instructions. Very big seat, very comfortable, firm with just enough give to keep you comfortable for hours. My previous chair would leave me sore after a short time. This chair leaves me feeling great even after hours of working or gaming.
This is one of the most comfortable chairs I have ever used. I no longer have fatigue after sitting in it all day working.
One of the best chairs I’ve had in years. I sit all day extremely comfy while I work.