Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Our warehouse is based in Puchong, Selangor and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
In light of the recent implementation of the Conditional Movement Control Order (CMCO), our couriers require more time to deliver your order because domestic flights have been reduced as a result of interstate traveling restrictions. Please expect shipping delays of up to 10 days to West Malaysia and 2 - 4 weeks to East Malaysia.*
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
The chair is great quality, very easy to put together and very solid! I love all the adjustments on the chair really helps with my back as I get Sciatica worth every penny no question!!
Eccezionale fantastica comoda materiali doc
From the moment the product arrived It was evident that the entire experience from unpacking to building was going to be amazing. All components were packaged well and padded sufficiently. Every item was packed in prestige condition so I was confident the journey took no toll on the individual parts. Putting the chair together took no more than 20 mins so incredibly fast, which makes a huge difference when you are gagging to try it out. Finally, once assembled the look and feel was amazing and screams quality. Great product and very comfortable. Definitely one to be recommended whether fir gaming or professional work.
So comfortable. So stable I can sleep on it flat out. No worries about it toppling over.
as can be seen in the attachment 1 of the 4 chairs was damaged, complaint reported no response to received.