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TITAN Series
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1 Choose your Upholstery
2 Choose your Color
Special Edition
Secretlab Chairs Features
Secretlab Chairs Materials
We usually ship orders out within 2-3 working days upon receiving payment. Thereafter, it depends on your location, but we have local warehouses in each country so it shouldn’t take more than a week* for you to receive your package.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
From the moment you unbox the package to the comfort of reclining in your brand new chair, every detail has been refined to make your Secretlab experience the best. Tell us your favourite part of your Secretlab unboxing experience! Give your back a break. Invest in years of comfort at https://secretlab.co/.
Posted by Secretlab on Monday, July 30, 2018
2-year warranty with top class support.
Secretlab 2-Year Warranty
Return / Refund Policy
Up to 14 days from the date of delivery, subject to return fees.
| Recommended | Max Load | |
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What's In The Box
TITAN seatbase with armrests
Aluminium wheelbase
Multi-functional tilt mechanism
Class 4 hydraulic piston
Hydraulic sleeve
5x XL PU casters
Side covers
Screw set
Velour head pillow
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.
However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.
We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please do not hesitate to drop us an email at info.my@secretlab.sg and our support team will do their best to help you.
We have prepared an aftercare guide for our customers.
From the moment you unbox the package to the comfort of reclining in your brand new chair, every detail has been refined to make your Secretlab experience the best. Tell us your favourite part of your Secretlab unboxing experience! Give your back a break. Invest in years of comfort at https://secretlab.co/.
Posted by Secretlab on Monday, July 30, 2018
Customer Reviews
Customer Reviews
- Reviews
- Questions
Good-ish
The PU leather in a tropical climate is sticky, and was disappointed as a week after purchasing it they released the charcoal fabric chair. I spend at least 12 hours + a day in it, while comfortable, it to me isn't the "perfect" chair. Found the back rest not quite right at the bottom, as right at the bottom the supporting foam is tapered, and occasionally find my spine finding the metal at the base of the backrest.
You get what you pay for
It is cumfy and stable, all in general love the smal pillow you get with it to place around the top of the chair, I weight around 80 KG length 183 cm but i would prefer it to be a little more soft for my week ***
New Chair
So far I have no complaints. I chose your product because I wanted something of quality and since this is a Canadian company and you have very good reviews (one of your chairs even won a prize of some sort). I chose the Titan chair since I'm a big on the taller side and that's what your website recommended and even if it was a bit expensive compared to other chairs I've seen, I feel comfortable that it was a good investment that will last me a while. The only difficulty I had with the product was the assembly. The cut-out of the steps that came in the box was outdated but I had received an email prior to my delivery warning me about the outdated instructions, and it included the proper steps. So I was a little confused at first but it was okay once I figured out which instruction page I should follow. Chair seems sturdy and seems to be of high quality, so good stuff.
Simply awesome!
Spending €429 on a chair is really not an easy decision to make. It took me days, maybe even weeks to make that decision, but it was definitely worth it. I am someone who is spending around at least 2 to 3 hours a day behind my computer during weekdays. In the weekend this can be up to 7-8 hours. Until I got this beauty I always ended up with back pain after a while and never could find a position I could really relax in. Those days are over! Placing the order was easy and it was made clear that my chair was a pre-order and it was going to be dispatched on or before 28th of December. I got an e-mail stating it was dispatched on the 21st of December, a week earlier than promised! Great! The chair arrived in a huge box and it was extremely well packed. It was almost overkill. However, if you pay €429 for a chair you expect it to arrive without a single scratch, which was the case. The box included very clear instructions on how to assemble your chair. It also included warning number 1001 to really not touch to backrest recline lever until it was fully assembled! The chair looks great and feels really soft. When I was doing my research to decide which chair to buy I heard several people mention that this chair was rock hard and that it took them months to break it in (some even said they returned it because it was unbearable). This was not the case for me. Yes, it is pretty firm, but remember that this chair supports up to 130kg. You can not equip a chair supporting people up to 130kg with a thin flimsy cushion, it is common sense guys. Personally I absolutly love the sitting comfort, it is not too firm and not too soft, just perfect for me. The width of the seat is also great, plenty of room to wiggle around and even enough room to curl your feet under your body and sit on your leg (yes, some of us like doing that from time to time). The seat depth is perfect for me at 172cm. However, my wife is 176cm and has longer legs than I have and she feels like the seat depth is lacking. If it was a tiny beet deeper she would have ordered one too. Users with long legs might find it a tiny bit less comfortable, but it really fits my length well. Armrests are highly adjustable and sturdy. Not sure if they changed the armrests lately, but I read some reviews about them being too hard and flimsy, but I do not agree with those reviews. The backrest length and width totally fit me too. I am a large guy, but never feel like I have no room to move around.The included neck cushion is heaven, super soft. I do not use the lumbar support that often (setting it to the lowest possible) most of the time, but it really helps you sit up straight and not slack behind your desk. I used the chair for a month now and I did not find any negative aspect yet. I am in no way affiliated with Secretlab and I paid the full €429 out of my pocket, so no commercial interest either. Hope this small review helps others to decide if they are ready to spent €429 on a chair. For me it was worth it. It is cool looking, comfortable and makes me sit in a healthier way.
Built For A Big Man
At 6'4", 280lbs, I was looking for a computer chair I could sit in for hours. The Secret Lab Titan has held up great so far. It is firm but very sturdy which was most important to me.
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